🔐 General Security
What wallet options are available?
How to recover lost access?
Use your 24-word recovery phrase stored locally. For cloud wallets, access via our emergency recovery portal if you have two-factor verification enabled.
Are my funds encrypted?
All wallet types use AES-256 encryption with biometric or PIN verification. Hardware wallets store keys offline in tamper-proof chips.
📱 Setup & Access
How to create a wallet?
- Download our wallet app or visit securecoinwallets.com
- Create a strong password and enable biometric/PIN login
- Write down your 24-word recovery phrase (store securely)
Can I use multiple devices?
Cloud and mobile wallets sync across devices using end-to-end encryption. Hardware wallets require physical device for access but can be paired with mobile apps.
🛠 Troubleshooting
My transaction is pending
Check network congestion on our status dashboard. Adjust transaction fees using the "Priority" selector in your wallet.
App keeps crashing
- Clear app cache/data and reinstall
- Update to latest version on Google Play/Apple Store
- Contact support with error logs