Help & Support

Everything you need to get the most out of Privacy Proxy's advanced privacy solutions.

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Support Resources

Getting Started

Find your first steps to setup and connect to our secure network.

See Setup Guide →

Troubleshooting

Solutions to common connection and login problems.

View Common Issues →

Common Issues & Solutions

Connection fails to establish

Verify your firewall settings allow the following ports: TCP 80, 443, and UDP 53.

Try switching DNS to 8.8.8.8 or 1.1.1.1.

Contact support if the issue persists.

Slow internet speed

Try changing to a different server location closer to your physical location.

Disable other applications consuming bandwidth on your device.

Run a speed test from our speed test to verify.

Login issues

Reset your password from this page.

Ensure your device clock is correctly set.

Tip: Clear your browser cache before trying to log in.

Contact Support

Need Further Help?

Our support team is available 24/7 to assist with any security or privacy concerns.