Return Policy
We want you to love your purchase. Read our return guidelines below.
Return Eligibility
- Items must be in new, unused condition within 30 days of delivery
- Includes original packaging and all accessories
- Non-eligible: Final sale items, personalized products
How to Return
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1
Request Return
Email returns@luminae.com with your order number and reason for return. We'll respond within 1 business day.
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2
Package Item
Include all original packaging and documentation. Use a trackable shipping method for your return.
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3
Process Refund
Refunds will be issued within 3-5 business days after we receive your return. Original shipping charges are not refunded.
Exchanges
We offer free exchanges for size/color mistakes within 14 days of delivery. Contact our support team to arrange an exchange.
For defective items, we'll send replacement products free of charge. Otherwise, we'll give store credit or process a full refund.