Luminae

Privacy Policy

We take your privacy seriously. Read how we collect, use, and protect your information.

What Information We Collect

  • Personal information (name, email, shipping address) when you make a purchase
  • Payment information processed through secured third-party services
  • Usage data through cookies and analytics to improve site functionality

How We Use Your Information

To provide our services

We use your personal information to fulfill orders, schedule deliveries, and process payments.

To improve our site

We analyze usage patterns to enhance user experience and site performance.

For communication

We send you updates about orders, promotions, and important policy changes.

Security purposes

We monitor and analyze site usage to prevent fraud and protect our users.

Data Security

We use AES-256 encryption for all sensitive data at rest and in transit.

PCI DSS compliant payment processing through Stripe and PayPal partners.

Role-based access control for employee data access with regular audits.

Incident response protocol for data breaches within 72 hours of detection.

Your Privacy Rights

Right to Access

Request your personal data at any time.

Right to Delete

Request deletion of your account and data.

Right to Opt Out

Opt out of non-essential data processing.

Contact Us

For data privacy inquiries, please contact us at privacy@luminae.com