1. Introduction

Sersistence Technologies Oy values your privacy and is committed to handling your personal information in accordance with data protection laws. This Privacy Policy explains how we collect, use, and protect the data you provide when using our services.

By accessing or using Sersistence services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

2. Data We Collect

• Account Information: Your name, email, and password when you create an account.
• Usage Data: Information about your interactions with our service, including API requests, data stored, and activity logs.
• Payment Information: Payment method and billing details if you upgrade to a paid plan.
• Technical Data: IP address, browser type, device information, and cookies to improve service functionality.

3. How We Use Your Data

We use your data to:

• Provide, maintain, and improve our services.
• Process payments and manage your billing.
• Personalize your experience and optimize service performance.
• Send you administrative notices and updates.
• Ensure security and detect fraud or abuse.

4. Data Sharing

We do not sell user data to third parties. Information may be shared in the following cases:

• With trusted partners for service operations (e.g., payment processors).
• If required by law or judicial request.
• When necessary to protect our rights or safety.

5. Your Rights

You have the right to:

• Access or correct your personal data.
• Delete your account or data (subject to retention requirements).
• Opt out of marketing communications.

Submit requests via our support portal.

6. Data Retention

We retain data only as long as necessary for service provision, legal obligations, and analytics. Users can request deletion as described above.

7. Security Measures

We use encryption, access controls, and monitoring to protect your data. No security system is 100% impenetrable, but we maintain industry-standard safeguards.

8. Contact

For privacy-related questions, contact us at support@sersistence.io or visit our Support Center.