Help Center FAQs

1. Go to technical connection check
2. Click the Start Connection Test button
3. The latency and ping metrics will be displayed
4. For speed, use the speed test tool

5G speeds can be affected by:

• Distance from the nearest cell tower
• Physical obstructions
• Network congestion during peak hours
• Device capabilities and software updates
• Radio frequency conditions

Try our 5G guide for optimization tips

Contact technical support if:

• You're experiencing sustained network outages
• Speeds are consistently below expectations
• 5G connectivity is not detected on devices
• After exhausting all troubleshooting steps

Use the support portal for priority cases

1. Login to your account dashboard
2. Navigate to "Service Plans"
3. Compare available tier options
4. Click "Upgrade" next to desired plan
5. Confirm payment and changes

Changes typically take effect within 1-2 hours during normal business hours

• 24/7 customer support
• Standard data allowances
• Essential speed tiers
• Basic technical diagnostics
• Priority service only during emergencies

Enterprise plans include additional features like SLA guarantees, custom data caps, and 1-on-1 account management