1. Agreement to Terms
By accessing our services, you agree to comply with these terms and all applicable laws.
- These terms govern your use of network diagnostic tools, support resources, and connectivity services
- You must be at least 13 years old to use our services
- We reserve the right to modify these terms with 30 days notice
2. Service Scope & Limitations
Our services include network testing, speed diagnostics, and 5G connectivity resources.
Included Services
- • Network health diagnostics
- • Connection speed tests
- • 5G compatibility resources
- • Technical troubleshooting guides
Not Included
- • Device repair services
- • Physical hardware maintenance
- • Third-party subscription support
- • Network installation services
3. User Responsibilities
Compliance Requirements
- • Maintain up-to-date device firmware
- • Follow network usage guidelines
- • Report security vulnerabilities responsibly
Prohibited Actions
- • Network DDoS attacks
- • Unauthorized system access
- • Service abuse or spamming
- • Reverse engineering tools
4. Data & Privacy
Data Collection
We collect minimal diagnostic data including IP addresses, connection types, and test results strictly for service improvement purposes.
Storage
All user data is retained for 180 days before being permanently deleted from our systems.
Third Parties
We never share personal information with third parties without express user consent.
5. Service Availability & Support
Our technical resources are available 24/7, but network diagnostic tools require active internet connectivity to function. Support response times vary based on service tier:
| Service Tier | Support Hours | Response Time |
|---|---|---|
| Standard | Mon-Fri 9AM-5PM EST | 24-48 hours |
| Premium | 24/7 | 2-6 hours |
| Enterprise | 24/7 | 1-2 hours |