Information We Collect
Personal Data
- • Name and contact information
- • Account credentials
- • Payment details
- • Device identifiers
Usage Data
- • Network performance metrics
- • Diagnostic test results
- • Service usage patterns
- • Connection statistics
Data Usage
Service Improvement
Anonymous usage data is used to improve network performance monitoring tools, optimize diagnostic algorithms, and enhance user experience.
Support Operations
Personal information is used to process support requests, verify account details, and provide customized technical assistance.
Data Retention
Storage Periods
- • Connection test logs (180 days)
- • Support messages (365 days)
- • Account data (forever with opt-out)
- • Analytics data (10 years)
Data Destruction
All stored data is permanently deleted after retention periods using industry-standard secure erasure protocols.
Your Rights
Access & Correction
You may view and update your personal information stored in our account system through your profile settings.
Data Export
Request export of your data in JSON format through the Data Export Page.
Deletion
Request permanent account deletion and data removal by contacting security@example.com
Security Measures
Protection Standards
- • AES-256 encryption at rest
- • TLS 1.3 for data in transit
- • PCI-DSS Level 1 compliance
- • ISO 27001 certified systems
Incident Response
- • 24/7 monitoring
- • Automated threat detection
- • 72-hour breach notification
- • Annual independent audits