Help Center FAQs

1. Go to technical connection check
2. Click the Start Connection Test button
3. The latency and ping metrics will be displayed
4. For speed testing, use our speed test tool

Common causes:

• Weak signal due to distance from cell tower
• Physical obstructions blocking signal
• Network congestion
• Outdated device firmware
• Radio frequency interference

Try moving closer to a window or use our 5G guide for optimization.

1. Log into your account
2. Check "Service Plans" section
3. Select new tier
4. Confirm change

Changes take effect within an hour during normal hours

Notice period options:

• 30-day notice for premium tiers
• 15-day notice for basic tiers
• No minimum for new accounts

Contact us directly for exceptions