Enterprise-Grade Support
Dedicated 24/7 support, SLA-guaranteed resolutions, and direct access to our top engineers for mission-critical infrastructure.
Contact Sales
Dedicated 24/7 support, SLA-guaranteed resolutions, and direct access to our top engineers for mission-critical infrastructure.
Contact SalesGet guaranteed response times for all critical issues with our highest SLA tier - guaranteed resolution within 4 hours.
Your team gets a point of contact with a senior Terraform engineer who knows your infrastructure and use patterns.
We don't just respond to issues - our team actively monitors your infrastructure patterns for optimization and risk mitigation.
| Feature | Community | Pro | Enterprise |
|---|---|---|---|
| Response Time | 24hr | 4hr | 30min |
| SLA Uptime | - | 85% | 99.95% |
| Support Channels | Forum Only | Email & Chat | 24/7 Phone, Chat, Video |
| Issue Severity | Only bug reporting | Standard & Critical | All 4 levels |
| Dedicated Engineer | - | No | Yes |
| On-site Support | - | - | Yes, 24hr window |
| Security Audits | No | Optional | Quarterly |
Maintain compliance with SOC 2, ISO 27001, and other frameworks while minimizing risk exposure.
Our enterprise support is engineered for applications that can't afford any downtime or latency.
"During our AWS migration of 3200+ resources, the HashiCorp support team helped us implement governance and maintain compliance with perfect accuracy."
Cloud Operations Lead, TechCo
"We had a critical state corruption issue at 2AM and the enterprise support team deployed a fix within 90 minutes - exactly what our SLA guaranteed."
Infrastructure Architect, FinTech
"The quarterly architecture reviews helped us save $750,000 in cloud costs by optimizing our infrastructure patterns."
DevOps Director, Healthcare Corp
Our enterprise support team works closely with your engineering team to ensure your infrastructure works flawlessly.