Review our support policies, service level agreements, and legal terms governing Terraform services.
All active Terraform subscribers and enterprise customers are eligible for support based on their subscription tier. Community edition users have access to public forums and documentation.
Terraform is licensed under the Mozilla Public License 2.0 for community use, and proprietary license terms for enterprise. For complete terms, view the full license.
HashiCorp owns all rights to Terraform. The software, documentation, and trademarks are protected by international copyright laws. For enterprise licensing of IP rights, please contact our legal team.
Terraform is provided "as is". We do not guarantee compatibility with future APIs or third-party services. Enterprise customers receive specific SLAs, but community users accept no warranties.
| Service Tier | Response Time | Resolution Time | Uptime SLA |
|---|---|---|---|
| Community | Community forums only | n/a | n/a |
| Pro | 24-hour business | 72 hours | 95% |
| Enterprise | 4 hours guaranteed | 24 hours critical | 99.95% |
These terms and conditions govern your use of Terraform, an infrastructure as code platform provided by HashiCorp. By using Terraform, you agree to comply with these terms.
For enterprise customers, a separate enterprise license agreement will override these terms. For open source users, the MPL 2.0 license applies.