Support for Terraform

We're here to help you get more done. Find solutions, reach out to our community, or talk to our enterprise support team.

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Support Plans

Community

Engage with the community, find answers, and share knowledge through our public forums and documentation.

Visit Community Forum

Pro Support

Get answers to technical questions within 24 hours through email support for individual users or small teams.

Open a Pro Support Request

Enterprise

Get 24/7 SLA coverage, on-site support, and direct access to our expert engineers for mission-critical applications.

Contact Enterprise Support

How can we help?

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Need urgent help? Let's talk in real-time:

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Live Chat

Mon-Fri 9am-5pm EST

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Phone Support

+1 (555) 123-4567

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Getting Started

Need help with your first Terraform deployment? Our getting started guide walks you through provisioning your infrastructure.

View Getting Started Guide

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Community Forum

Join thousands of infrastructure engineers and cloud architects in our open community forum.

https://discuss.hashicorp.com

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Documentation

Our comprehensive documentation includes guides, API references, and Terraform module documentation.

View Full Documentation

Frequently Asked Questions

How long does a support request typically take to resolve?

Pro support requests are typically resolved within 24 hours for standard issues, and we guarantee 24/7 resolution for enterprise customers with mission-critical issues.

What kind of support does my Terraform license include?

Free users get access to our community forum. Paid plans include email support, and enterprise licenses include 24/7 priority support with SLA guarantees.

Do you offer support in languages other than English?

We provide documentation in several languages, but official support is in English only. Our community forum also has many international contributors.

Can I cancel Terraform support at any time?

Yes. You can cancel your support plan at any time through your account settings. Your access to support will continue through the end of your current billing period.

How do I know what type of support I'm entitled to?

You can check your current support level in the support section of your Terraform Cloud account. Enterprise customers will receive confirmation of their support plan in their purchase contract.

What is included in enterprise support?

Enterprise support includes 24/7 SLA coverage, dedicated account managers, and on-site support for mission-critical deployments. It also includes our regular maintenance and emergency support.

Support Policies

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SLA Coverage

All Pro and Enterprise support customers are guaranteed a response to technical issues within 2 hours.

2-hour SLA for critical issues
24/7 access to our enterprise support team
Same-day resolution for standard issues

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Support Scope

Our support team is here to help with Terraform toolinging, infrastructure provisioning, and integration with cloud providers.

Included

Troubleshooting Terraform CLI
Configuration best practices
State management help

Not Included

Consulting work
3rd party tool integration
Infrastructure usage help

What Customers Say

"Our support engineers helped us migrate 2000+ resources to new cloud providers without a single service outage."

Jane Doe

Senior Cloud Architect, TechCo

"24/7 support team helped us fix a critical state corruption issue within 90 minutes - exactly what our SLA guarantees!"

John Smith

DevOps Lead, FinTech

"The community forum helped us identify a configuration error before deployment to production - saved us hours!"

Emily Chen

Infrastructure Manager, Manufacturing Inc.

Still have questions?

Our friendly team is here to help. Whether you need guidance on deployment or troubleshooting help, we're always happy to assist.

Get in Touch