Eliva

Need Help? We're Here for You

Find answers to common questions, get in touch with our support team, or explore our resources.

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Frequently Asked Questions

Get quick answers to common questions about our services.

How do I cancel my subscription?

Visit your account settings page and toggle off monthly billing. Cancellations take effect immediately.

What is your response time?

We aim to respond to all support requests within 1 business day. Premium users get same-day support.

Do you provide migration assistance?

Our Enterprise plan includes dedicated migration support. Contact sales for details.

Can I request a refund?

We offer refunds within the first 14 days of purchase. Contact our support team for refund requests.

Contact Us

Support Channels

Email Support

Get help through our dedicated support inbox at support@eliva.ai

Live Chat

Enterprise customers get 24/7 priority access through our support chat system. Business customers get chat access from 9AM-5PM EST.

Knowledge Base

Browse our comprehensive knowledge base and FAQs at eliva.com/docs