Privacy Policy

We're committed to protecting your privacy and ensuring the secure handling of your personal data.

1. Introduction

Xane Technologies values the privacy of all users interacting with our services. This policy explains how we collect, use, and protect your personal information, in compliance with applicable data protection laws including the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We collect information you provide directly, such as when you create an account, contact us, or use our APIs:

  • Email address
  • Names and contact information
  • Payment details (for enterprise clients)
  • Content you submit via contact forms or API usage

We also collect technical data automatically, including:

  • IP addresses and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Cookies and tracking data

3. How We Use Data

We use collected information to:

  • Provide, maintain, and improve our services
  • Respond to user feedback and support requests
  • Personalize user experiences and content
  • Send administrative updates and technical notices
  • Analyze usage to improve security and performance

We may also use aggregated data for research purposes while removing personally identifiable information.

4. Data Storage & Security

Your data is securely stored in ISO 27001 certified cloud environments with:

  • 256-bit AES encryption at rest and in transit
  • Multi-factor authentication for access control
  • Regular security audits and penetration testing
  • Backup systems with 99.9% SLA

We retain data only for as long as needed to provide services and satisfy legal obligations, after which we securely delete it.

5. Your Rights

You have rights to:

  • Access, update, or delete your data
  • Request export of your information
  • Object to processing or request data erasure
  • Withdraw consent for any processing

To exercise these rights, please contact us at info@xane.com or use the account management portal for enterprise clients.

6. Third Parties

We may share data with:

  • Service providers that fulfill core functions
  • Legal authorities when required by law
  • Business partners for co-created solutions

All third parties must uphold the same security standards as Xane Technologies.

7. Cookies & Tracking

We use cookies to:

  • Session management and authentication
  • Analyze site usage via Google Analytics
  • Remember account preferences

You can control cookies through your browser settings. Disabling essential cookies may impact service functionality.

8. Changes to This Policy

We may update this policy periodically. You'll receive notification of significant changes and have 30 days to accept the revision before it becomes effective.

9. Contact

For privacy-related inquiries, please contact our Data Protection Officer at: privacy@xane.com