Frequently Asked Questions
Find answers to common questions about our support platform and services.
What is the best way to contact support?
We recommend starting with our live chat feature available on our website. For urgent issues, email support@ελεβω.ελ during business hours or submit a ticket via our portal.
How long does support respond?
Support issues are typically acknowledged within 1 business hour and resolved within 24-48 hours for standard requests. Critical issues receive priority and are addressed within 1 hour.
Can I access historical tickets?
Yes! All ticket histories are available in your user dashboard. You can search, organize, and download copies of previous support communications.
What languages are supported?
Our support team communicates in English, Spanish, French, and Greek. For non-English requests, translation is available upon request with 1 business day turnaround.
Are support records private?
Yes, all support communications are private and stored securely under EU data protection laws. We use end-to-end encryption for sensitive data and maintain zero-access policies to protected records.