Find quick answers to frequently asked questions about our technical support services, account management, and system status.
Answers for new users and first-time support seekers
You can reach us through live chat (24/7), email support, or by opening a support ticket. Response times vary by method:
- Live chat: Immediate (avg. 15 seconds)
- Email: 2-4 hours
- Tickets: 1 business hour during workdays
For fastest resolution, include:
- Full error message
- Screenshots if possible
- Steps to reproduce the problem
- System specifications (OS, browser type, device)
- When the issue started occurring
Resolution times vary based on issue complexity:
- Minor glitches: 15-30 minutes
- Software issues: 45-90 minutes
- Infrastructure problems: 1-2 hours
Severe outages: 24-72 hours depending on scope
Frequently asked questions about your support account
Create an account through our registration page.
You will need to provide:
- Valid email address
- Service subscription confirmation
- Personal identification (government ID or passport copy)
Use the "Forgot Password" feature on the sign-in page to:
1. Enter your registered email
2. Verify ownership via phone number
3. Receive a temporary code via email
4. Set a new password
This process typically takes less than 5 minutes
Yes! Our team offers:
- Unlimited user accounts per organization
- Role-based access controls
- Group permissions management
- Activity logs for all user actions
Contact our sales team for enterprise account options
Our technical experts are available 24/7 to assist with any questions or concerns you may have about our services.