🛠Product Help
To reset your product to factory settings, go to Settings > Advanced > Factory Reset. Make sure to back up any important data first.
Alternatively, hold down the power button for 20 seconds to initiate a soft reset.
Yes, connect your device to Wi-Fi and go to Settings > System > Firmware Update.
Wireless updates are only possible when your device is connected to power and has at least 60% battery.
💼 Service Support
Visit our warranty claims page at Store.warranty
You'll need to provide your product serial number and proof of purchase.
Standard support covers:
- Basic product configuration
- Software troubleshooting
- Firmware update guidance
- Hardware inspection (non-repair)
🔧 Technical Details
Connect via the diagnostics tool in Settings > System Tools or use the command check_hardware_info
Yes, but it's not recommended. You can disable via Settings > Update Preferences.
Disabling updates may affect security and feature availability.
Can't find your answer? Contact our support team