Support

How can I get technical support?

For urgent matters, email support@openguestbook.tech with the subject "Support Request" within 48 hours of the issue.

What are the support hours?

We're available Monday-Friday during business hours in California time (Pacific time). Emergencies receive 24/7 support via our on-call engineers.

My guestbook isn't displaying. What should I check?

• Ensure the embed code is placed correctly within the body
• Verify the site_id matches your dashboard
• Use the browser developer console for error details

How does cookie consent work?

Our system automatically displays a cookie banner for EU and UK visitors. You can configure the message and styling in the Privacy Settings.

How do I delete a user's data?

From your dashboard, select "Data Requests" and enter the user's email. We'll permanently delete all related data within 72 hours of verification.

What compliance standards do you meet?

SOC-2 Type II Certified GDPR Compliant CCPA Ready

What is Open Guestbook?

Open Guestbook is a decentralized guestbook service for websites. It's free to use with optional premium features for advanced customization and control.

Is there a limit to entries?

Free accounts get 1000 entries/month. Premium plans scale with your needs. You'll always get 7 days notice before reaching your limit.

How secure is my data?

All guestbook data is stored in encrypted storage with 256-bit AES encryption. We're SOC-2 Type II certified and have passed multiple third-party security audits.