Troubleshooting Guide

Solutions for common issues and step-by-step guidance to resolve technical problems on nmblbnbxa platform.

Common Issues & Solutions

Error: 403 API Access Denied

This occurs when your API token lacks permissions or has expired.

Solution:

  1. Regenerate your API token in Account Settings
  2. Update the header authentication in your requests: `Authorization: Bearer {{new_token}}`
  3. Verify correct scope permissions are enabled for the token

Login Redirect Loop Issue

Occurs when session cookies become corrupted or browser caching causes conflicts.

Solution:

  1. Clear browser cookies and cache
  2. Switch to a private/incognito window
  3. Use the "Forget Site Data" option in browser settings if issue persists

File Upload Size Exceeded

Uploads failing with "File too large" message due to browser or backend restrictions.

Solution:

  1. Compress files using ZIP before upload
  2. Split large files into multiple parts
  3. Use S3 presigned URLs for oversized files (available in Pro plans)

Advanced Diagnostics

Network Connection Tests

Run the following commands in your terminal to verify network connectivity: 


curl -I https://api.nmblbnbxa.com/v1/health
ping -c4 api.nmblbnbxa.com
telnet api.nmblbnbxa.com 443
Expected:
HTTP/2 200
DNS resolution OK
SSL Handshake successful

If these fail consistently, check your firewall settings or contact your network administrator.

Need Further Help?

If these solutions don't resolve your issue, connect with our support team for personalized assistance.

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