Frequently Asked Questions
Find quick answers to common questions about our platform.
FAQ Categories
Getting Started
How do I create an account?
1. Visit our homepage and click "Register"
2. Fill in your email and choose a password
3. Complete the verification email
How do I reset my password?
Click "Forgot Password" and enter your email. We'll send a reset link to your inbox. The link is valid for 24 hours.
What are the system requirements?
Our platform works on modern browsers: Chrome 90+, Firefox 85+, Edge 90+ and on iOS 14+ and Android 10+. For best performance, keep your OS and browser up-to-date.
Troubleshooting
Why is the login button not working?
- Ensure you are using the latest browser version
- Clear your browser cache and cookies
- Try a private incognito window
- Contact support if the issue persists
My session keeps timing out
This can happen if you're idle for more than 30 minutes or if your browser tab is inactive. Ensure your tab is active and try refreshing the page.
Billing
How can I upgrade my plan?
Navigate to your account settings, select "Subscription", and choose the new plan. Your new plan will start immediately and auto-renew at the next billing cycle.
Can I cancel my subscription at any time?
Yes, you can cancel within the account settings at any time. Your subscription remains active until the end of the current billing period.