Frequently Asked Questions
Find answers to the most common questions about Netflix accounts, billing, and streaming.
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Billing & Subscriptions
How do I update my payment method?
Go to your Account page under "Billing & Payments." Click "Manage Payment Method" and enter your new information. Changes are updated instantly.
Can I pause my subscription?
Yes, you can temporarily pause your Netflix membership for up to two months without losing your plan and without interruption once you resume.
How do I cancel?
Cancellation is one-click in your account settings. Your membership stays active until expiration. No extra charges occur if canceled before next payment period.
Account Management
How do I log in or reset my password?
Use the Login page to access your account or reset your password. For security, we recommend enabling two-factor authentication.
How to manage profiles?
Go to the Account page and use the "Manage Profiles" feature to customize preferences, content recommendations, and parental controls.
How to change my password?
Under the Account preferences section, choose "Settings & Security" and click "Change Password." Enter your current password followed by the new password.
Tech Support
My Netflix won't load
First check your internet connection, then clear your browser cache. If it persists across multiple devices, contact us for technical support.
How do I download titles for offline viewing?
Use the Netflix mobile app. Tap the download icon when browsing content. The download duration depends on data plan and your streaming quality settings.
Device compatibility issues
Netflix works on most smart TVs, game consoles, streaming sticks, phones, and tablets. Check our System Requirements page for full compatibility list.
Still Need Help?
Chat with a support representative 24/7 or send us a message. We're here to help with every request.
