Privacy Policy
1. Information We Collect
We collect personal information you provide directly, such as your name, email address, and support requests. We may also collect technical data automatically, including IP addresses and browser type for analytics and security purposes.
2. How We Use Your Information
Your data is used to provide and improve our support services, process your requests, and communicate with you. We'll never share your personal information with third parties without your consent.
3. Data Security
All data is encrypted in transit using TLS 1.3 and stored in SOC 2 Type II compliant infrastructure. Our security measures include two-factor authentication for all staff who handle support requests.
4. Data Retention
Support records are retained for 180 days to maintain service continuity. You can request deletion of your information at any time via privacy@helpdesk.com.
5. Your Rights
You have the right to access, correct, or delete your personal data. We'll also honor valid data portability requests in accordance with privacy laws in your jurisdiction.