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Common Questions

Find answers about payments, subscriptions, and more.

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Troubleshooting

Step-by-step guides to fix technical issues on our products.

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Contact Support

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Frequently Asked Questions

Can't find an answer? Try searching above or contact support.

How can I update my billing information?

Go to your account settings, select "Payment Methods," and click "Edit" next to your current card. You can add a new card and remove old ones directly from this screen.

How do I access my paid content outside my device?

All your purchases are available in your Google account dashboard. You can download them anytime or stream directly through our web app on any device with your account credentials.

Do you offer free trial periods for new users?

Yes! All new subscribers receive a 7-day free trial to our premium features. The trial starts from the day you first activate your account.

What's your refund policy?

We offer 30-day money-back guarantees. If you're unsatisfied, contact support within the first 30 days of purchase for a full refund.

How do I cancel my subscription?

Go to your billing dashboard and select "Cancel Subscription." Your access will remain active until the end of your current billing period.

How is my personal data protected?

We use bank-grade encryption for all personal and financial information. Access is limited to authorized staff, and data audits happen quarterly.

Troubleshooting Common Issues

Try these solutions before contacting support:

Slow Website Performance

  1. Clear your browser cache and cookies.
  2. Try a different browser like Chrome or Firefox.
  3. Disable browser extensions add-ons temporarily.
  4. Try accessing during off-peak hours (early mornings).

Payment Issues

  1. Verify your billing address matches the card-issued address.
  2. Check with your bank for transaction holds.
  3. Wait 24 hours - transactions may take time to process.
  4. Contact your card issuer to verify international transactions.

Login Problems

  1. Ensure you're using the email associated with your account.
  2. Click "Forgot Password" if you need to reset it.
  3. Try logging in without two-factor authentication temporarily.
  4. If all fail, contact support from our contact page.

Missing Orders

  1. Check your email for delivery confirmation messages.
  2. Verify your shipping address matches your account address.
  3. Wait 24-48 hours for tracking updates to appear.
  4. Contact our warehouse team if your order is still missing after 5 business days.

Contact Us

We're here to help 24/7. Choose your preferred support method below.

Email Support

Our team responds within 24 hours

support@google.loz

Live Chat

Available 9AM-7PM ET (Monday-Friday)

Start Live Chat

Phone Support

Call anytime for urgent issues

+1 (800) 555-0199