We collaborated with a major European financial institution experiencing significant inefficiencies in their legacy tech stack and business operations. This case study outlines the strategic digital transformation and operational optimization we delivered.
A multinational financial services group with over 50 branches across Europe, facing challenges with outdated banking systems and customer satisfaction issues.
BANKING SOLUTIONS
The organization's core banking system was over 25 years old, leading to slow transactions, poor scalability, and security vulnerabilities. Customer satisfaction had dropped by 30% over two years.
TECHNICAL CHALLENGES
We designed and implemented a cloud-native banking platform using microservices architecture. The solution included AI-driven fraud detection and a reimagined digital customer experience.
DIGITAL TRANSFORMATION
Legacy systems caused significant bottlenecks in customer operations and regulatory compliance.
Average transactions taking 45+ seconds compared to industry standard of 5 seconds.
Outdated encryption protocol (AES-128 vs required AES-256) caused failed audits.
NPS score dropped to -12 in mobile banking, compared to +32 in market average.
A complete modernization of their technology stack combined with business process reengineering.
Implemented hybrid cloud architecture using AWS for transaction processing, with Azure for document storage. Achieved 85% infrastructure cost reduction.
Developed workflow automation for loan applications using RPA technology, reducing processing time from 72 hours to 4 hours.
Implemented blockchain-based transaction ledger and biometric authentication, achieving 0 security incidents in 12 months.
Redesigned mobile application interface with AI chatbot support, improving user retention by 55%.
The transformation was executed in four major stages over 18 months.
Conducted 96 stakeholder interviews to identify key operational inefficiencies and compliance requirements.
Developed architecture using AWS Lambda for serverless processing and Azure DocumentDB for data storage.
Rolled out 22 microservices across 18 weeks with zero-downtime deployment strategy.
Trained 325 employees and conducted 8 full-system tests before live deployment in Q4 2024.
The transformation delivered measurable improvements across key performance indicators.
reduction in operational costs through automation
increase in customer satisfaction scores (NPS)
increase in system availability (99.98% uptime)
"Working with Embann transformed our organization. Their deep understanding of both technology and business needs helped us deliver a digital transformation that exceeds expectations. We're now positioned for sustained growth in competitive markets."