Send Us a Message
Need Help? Here's How to Reach Us
Discord
Need immediate help? Join our developer community and chat in our #support channel.
Phone
US Number: +1 (555) 123-4568
EU Number: +358 40 123 4568
Support Portal
Support.elwn.io - Track your support tickets and find answers to common questions.
Frequently Asked Questions
What are your response times? â–¼
We aim to respond to all general inquiries within 24 hours and critical support issues within 4 hours during business days. Discord receives real-time responses from our community team.
Do you offer enterprise support? â–¼
Yes, enterprises receive dedicated support hours, API priority routing, and guaranteed response time agreements (SLAs). Contact sales for details.
Can I request a feature? â–¼
Submit your suggestions via our support portal or our public roadmap discussion group on Discord. We review all suggestions monthly.