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Need Help? We're Here for You

Support Center

Get assistance with your infrastructure monitoring, status alerts, or any technical questions. Our team and AI tools are ready to help.

We use encrypted email for all support communications

Resources to Help You

Comprehensive knowledge base and tools to help resolve common issues before contacting support

Knowledge Base

Find answers to common questions and technical guides in our interactive troubleshooting system.

Self-Service Tools

Use our interactive tools to diagnose infrastructure issues and monitor service performance.

API Documentation

Comprehensive technical documentation for our monitoring API and status page integration.

Need Urgent Help?

24/7 Emergency Support

For critical outages or security incidents, we provide immediate live support via our status page.

View Live Status Page
Regular Support
Business Hours:
Mon-Fri 9am to 5pm (UTC)
Response Time:
within 1 business day
Escalation:
For critical issues only
Emergency Support
Available:
Anytime
Response Time:
within minutes
Via:
Live status page

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