Support & Assistance
Get help with your Elliptic platform, products, or services. Our team is here to support your blockchain security needs.
How Can We Help?
Technical Support
Need help with our platform, integrations, or technical implementation?
Billing & Subscription
Questions about invoices, plans, or subscription management?
Feature Requests
Ideas for new features or improvements to our blockchain analytics platform?
Frequently Asked Questions
How long does it take to resolve a support request?
Average response times vary by request type: 1-hour for critical issues, 24 hours for standard. Business-critical escalations get prioritized for urgent resolution within 30 minutes.
Do I need to have a contract to get help?
Support is available to both trial users and customers with active contracts. Free users get limited support for critical issues. Enterprise clients receive 24/7 priority support SLAs.
Can you help with integration issues?
Yes, our technical engineers assist with API integrations, SDKs, and custom configuration requirements for enterprise customers.
Submit a Support Request
Knowledge Base
Need Immediate Help?
- +1 800-555-0199
- support@elliptic.com
-
Business Hours:
24/7 for Enterprise Clients, 9:00am - 5:00pm UTC for Community Support