🧾 Privacy Policy
We care about your privacy and protect your data with industry-standard security
📜 Legal Compliance
Ellan.gr operates in full compliance with the General Data Protection Regulation (GDPR) and other applicable international data protection standards.
🔒 What Information We Collect
- Personal Data: Name, address, email, and phone number (when you request services from us)
- Booking Information: Room preferences, dates of stay, and billing addresses
- Contact Forms: Messages sent via our contact page
- Technical Data: IP address, browser type, and device information
🔄 How We Use Your Data
- To process bookings and manage hotel services
- To respond to contact form submissions and provide support
- To analyze site usage patterns using anonymized data
- To send marketing communications (opt-in only)
- To improve hotel operations and guest experience
🕒 Data Retention
We retain guest information for 5 years after the last date of stay or 3 years after the last contact, whichever is longer. All data is stored in encrypted format.
🧍♀️ Your Rights
- Right to access your personal data at any time
- Right to request data correction or deletion
- Right to object to data processing activities
- Right to data portability
- Right to withdraw marketing consent
Our Cookies Policy provides detailed information about how we use cookies and tracking technologies. View our full Cookie Policy
For Data Enquiries
Write to us via our Contact page or email:
dataprotection@ellan.gr
Response expected within 3 business days