Data Privacy

Your Data, Your Control

Ellados is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

  • Personal Data: Names, email addresses, payment details, and identity verification information during account registration.
  • Usage Data: Logs of your activity within our platform (e.g., services used, session duration).
  • Device Data: IP addresses, browser types, and hardware/software specifications.
  • Payment Data: Collected through PCI-DSS certified payment partners for subscription management.

2. How We Use Your Data

We use your data to: provide and improve services, personalize user experiences, process transactions, ensure compliance with legal obligations, and communicate updates/critical notices.

3. Data Sharing

We share data only under these conditions:

  • With third-party service providers under strict NDA for essential operations
  • When required to comply with legal processes or law enforcement requests
  • To protect our users' rights, property, or safety
  • With optional data processing partners with explicit user consent

4. Data Security

We implement AES-256 encryption, ISO 27001-certified protocols, SOC 2 Type II compliance, and bi-annual vulnerability assessments to safeguard your information.

5. Data Retention

Data is retained for 7 years post-account closure or in accordance with legal requirements, with automatic encryption and secure deletion procedures for older records.

6. User Rights

You may request: data access, correction, export, or deletion via our support team. We process all legitimate requests within 15 business days.

7. Policy Updates

We announce changes through platform notifications and post revised versions here. Continued use constitutes acceptance of updated policies.