Frequently Asked Questions

Find quick answers to common questions about our tools, features, and open source projects.

Getting Started

How do I access your open source projects?

All our projects are hosted on GitHub. Visit our GitHub organization to explore repositories and contribute.

Are there any prerequisites to use your tools?

Most tools require basic understanding of web development concepts. Check individual project documentation for specific dependencies and requirements.

How can I report a security vulnerability?

Please send details to our security team at security@eliddra.io with [Security Report] in the subject line.

Account & Usage

How do I track my API usage?

Log into your developer portal dashboard where you'll see real-time usage metrics and historical charts for all your API keys.

What happens when I hit rate limits?

Requests will return a 429 Too Many Requests response. You'll need to wait until your rate limit resets or upgrade to a higher plan.

Can I have multiple API keys?

Yes, you can generate and manage multiple API keys in your account settings to separate different applications or team members.

Technical Issues

My API requests are failing with 502 errors

This typically indicates a service outage. Check our status page for current incidents.

How do I authenticate requests?

Use Bearer authentication by including your API key in the Authorization header. Example: Authorization: Bearer YOUR_API_KEY

Can I get a Sandbox environment for testing?

Yes, all plans include access to a sandbox API endpoint. Check your dashboard for the sandbox-specific credentials.

Community & Support

Where can I ask for help?

Join our community Discord for real-time support from developers and our team.

What documentation do you provide?

Each project has detailed API documentation, code examples, and migration guides in our developer portal.

How do I contribute to your projects?

Follow our contributing guide to get started with code contributions, documentation improvements or design suggestions.

Still Have Questions?

Can't find what you're looking for? We're here to help with any questions, feedback or requests.

Contact Support