Security

Protecting your data is our highest priority through advanced security measures and industry best practices.

1. Security Framework

Elia employs enterprise-grade security solutions that adhere to ISO 27001 and SOC 2 Type II standards.

  • End-to-end encryption (TLS 1.3)
  • FIPS 140-2 compliant hardware security modules
  • Continuous vulnerability scanning
  • 24/7 threat monitoring

Encryption Standards

  • • AES-256 at rest
  • • RSA-2048 for keys
  • • HMAC-SHA256 for data integrity

2. Access Control

We implement zero-trust security models with multi-factor authentication layers.

  • Role-based access control (RBAC)
  • Biometric authentication for admin access
  • Session time-out after 15 minutes inactivity
  • Password complexity requirements and rotation

3. Threat Prevention

Our proactive security infrastructure includes:

  • Web Application Firewall (WAF)
  • Distributed Denial of Service (DDoS) mitigation
  • Real-time intrusion detection
  • Security orchestration and automation

4. Third-Party Security

All third-party vendors must meet our security standards:

  • Annual SOC 2 audits required
  • Contractual data protection requirements
  • Regular vulnerability assessments
  • Security certifications verification

5. Incident Response

We follow ISO/IEC 22301 emergency response protocols:

  • 24/7 Security Operations Center
  • Incident response within 15 minutes
  • Customer notification within 24 hours
  • Post-incident security review

Security FAQ

What security certifications do you have?

We're ISO 27001, SOC 2 Type II, and GDPR compliant with regular third-party audits.

How do you handle data breaches?

Our protocol includes immediate isolation, investigation, customer notification within 24 hours, and post-incident security improvements.

Can I review your security policies?

Contact our security team at security@elia.com to request a detailed security documentation review.

Report a Security Incident

If you suspect a security issue, please contact our security team immediately via our secure reporting portal.

Email our security team at: security@elia.com for urgent reports.

Submit a Report