Frequently Asked Questions
🔐 How do I reset my password?
To reset your password, visit the login page and click "Forgot Password". Follow the instructions sent to your email to complete the reset.
💰 What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), PayPal, and bank transfers. View our payment options during checkout for more details.
📞 How can I contact support?
Reach our support team by email at support@elenebelococo.com or use the contact form on our Contact Page. We respond within 24 hours.
🛡️ What security measures do you use?
We employ AES-256 encryption, two-factor authentication, and SOC 2 Type II compliance. View our full Security Policy.
❌ Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing cycle.
🔁 How do I update my account info?
Log into your account, navigate to "Profile Settings", and edit your details directly. Changes are saved automatically.
💸 What is your refund policy?
We offer a 30-day money-back guarantee. For specific requests, contact our support team for assistance.
🚨 How do I report a security issue?
Use our security contact form to report vulnerabilities. Our team rewards responsible disclosures up to $10,000.