Everything you need to know about our platform, pricing, and integration options. Can't find your answer? Contact our support team for help.
Billing & Payments
Can I cancel anytime?
Yes! We offer unrestricted 14-day cancellation rights for all paid accounts. No questions asked - simply cancel anytime and receive your final refund within 48 hours.
How does invoicing work?
Monthly and annual billing options available. All invoices are sent automatically via email on the 1st of each month for your plan period. Custom invoicing options are available for enterprise clients.
Can I change my plan?
Easily upgrade or downgrade plans at any time. Your plan change takes effect immediately with automatic proration for the current billing cycle. Contact support for enterprise custom plans.
Implementation
How long to setup?
Most organizations complete initial implementation within 2-3 business days. Our automated onboarding wizard handles 80% of the configuration automatically with minimal manual input required.
Training available?
We provide comprehensive on-demand training (including API-first integrations), dedicated sandbox environments for your team, and 24/7 support for implementation questions.
Support during rollout?
Our engineers provide hands-on assistance for critical production integrations. Enterprise clients receive dedicated technical account managers for rollout coordination.
More Questions?
Support Hours
We offer 24/7 support for active accounts with SLA-based response times. Enterprise clients get guaranteed 1-hour response SLA during working hours.
Data Security
All customer data is protected with 256-bit SSL encryption, FIPS-certified at rest, and automatically rotated keys every 90 days.
Still Have Questions?
Our team will respond within 1 business day during normal working hours. We also offer live chat on all Pro and Enterprise plans.