Information We Collect
We collect personal information you provide directly to us, such as your name, email address, and any other details required to deliver our services. This includes information you provide when you create an account, complete a transaction, or communicate with us.
We also automatically collect technical information when you use our services, including your IP address, device type, operating system, browser type, and usage data to improve and secure our platform.
How We Use Your Information
We use your personal information to provide, maintain, and enhance our services. This includes processing transactions, communicating with you, improving user experience, and ensuring the security of our systems.
We may also use your data for analytical purposes to understand trends, optimize features, and deliver personalized content. We never sell your information to third parties.
Data Sharing and Disclosure
We do not share your personal information with third parties except as necessary to provide services (e.g., payment processors or hosting providers) or to comply with legal obligations.
In rare cases of company restructuring or security threats, we may share information to protect our rights, privacy, or safety. Such sharing occurs only under strict contractual protections.
Your Data Rights
You have the right to access, update, or delete your personal information at any time. To request these actions, please contact us via our contact page.
We will respond to all privacy-related inquiries within 10 business days.
Security Measures
Your data is protected using enterprise-grade encryption (AES-256) both at rest and in transit. We follow strict access controls, regular security audits, and compliance with ISO 27001 standards.
While no system is entirely immune to risk, Elanía invests continuously in security research and monitoring to safeguard your data against breaches and unauthorized access.