Frequently Asked Questions
Find answers to common questions about our platform, features, and more.
Categories
Getting Started
How do I create an account?
Click the "Sign Up" button in the navbar. Enter your email and follow the verification link sent to your inbox. You can also sign in with GitHub.
Can I skip tutorials and jump right into projects?
Yes! Our system adapts to your skill level. If you don't want to take tutorials, you can join intermediate or advanced project tracks.
Account & Billing
What are the subscription plans?
We offer free access to core tutorials and two premium tiers: Pro (monthly projects) and Enterprise (team collaboration features). Details are in the Pricing section.
How do I request a refund?
Contact our support team within 30 days of purchase. Provide your transaction ID and request details.
Contact SupportTechnical Issues
My CLI tool isn't working after installation.
Ensure you have Node.js 18+ installed. Run eisen --version to check the CLI is properly initialized. Reinstall using npm install -g @eiseniiiiaaaia/cli if needed.
How to resolve API errors?
Verify your API key is active in the dashboard. Ensure all endpoints use https://api.eiseniiiiaaaia.com as the base URL.
Contact Us
When should I call support?
Use our contact form for urgent issues like login problems, billing corrections, or feature requests. For technical questions, try our community forums first.
What is your response time?
We aim to respond to urgent matters within 24 hours during business days or faster during outages.
Still Need Help?
Can't find what you're looking for in this documentation? We're here to help, 24/7.