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Eisenia

Need Help? We're Here

Find answers to your questions, explore resources, and get in touch with our support team.

Frequently Asked Questions

How do I reset my password?

Go to the login page and click "Forgot Password." Enter your email address, and we'll send instructions to reset your password.

What are your service hours?

Our support team is available 24/7 via chat. Business hours for phone support are Monday–Friday, 9:00 AM to 6:00 PM UTC.

Where can I find usage metrics?

Log into your account and navigate to the "Analytics" dashboard. It provides real-time metrics and historical usage reports.

Need More Help?

If you can't find the solution you're looking for, send us a message and our support team will respond within 2 business hours.