Frequently Asked Questions

Creating an account is easy! Visit our website and click "Sign Up". Enter your email, create a secure password, and follow the verification steps in your inbox.

Need help? Contact support at support@egrasas.com.

To upgrade, go to your dashboard and click "Subscription". Choose a new plan from our available options and confirm the changes. Billing updates will apply immediately.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. All transactions are securely processed through our PCI-compliant payment gateway.

Yes! You can cancel your subscription through the "Billing" section of your account dashboard. No cancellation fees ever - your access remains active until the end of the current billing period.

On the login page, click "Forgot Password". Enter your registered email to receive a password reset link. The link will expire in 1 hour for security reasons.

Common API errors include incorrect authentication tokens, invalid request formats, or backend maintenance. Check our API documentation for troubleshooting guides and status updates.

Go to your profile settings in the dashboard. You can edit your name, email, and other personal information. Changes are saved instantly.

Contact our support team with your account email. We'll verify your identity and unlock your account within 1 business day. Avoid automatic lockouts by using verified devices.