Frequently Asked Questions
Find answers to common questions about our platform, services, and community guidelines.
Getting Started
How do I create an account?
Visit our contact page to request access. Our team will guide you through the registration process.
What features are available for new users?
New users get access to basic project templates, collaboration tools, and our knowledge base. Premium features require a subscription.
Is there a mobile app?
Our web platform is fully responsive, but we're developing a dedicated mobile app for 2026. Stay tuned to our blog for updates.
Account Management
How do I reset my password?
Use the "Forgot Password" link on the login page. We'll send a reset link to your registered email address.
Can I transfer ownership of a project?
Yes. Project owners can assign new owners through the project settings menu. This requires both parties to have active accounts.
How do I delete my account?
Visit your account settings and select "Deactivate Account". This will permanently remove your data after 30 days.
Security & Privacy
How secure is user data?
We use AES-256 encryption for stored data and TLS 1.3 for all communications. Our Privacy Policy provides full details.
What happens during a data breach?
We follow GDPR guidelines, notifying affected users within 72 hours of confirmation. Our security documentation outlines response procedures.
Can I request data export?
Yes. Use the "Download My Data" feature in your account settings to get a ZIP file of all your stored information.
Technical Support
What if I find a bug?
Report it through our support portal. Include detailed steps to reproduce the issue.
How is uptime guaranteed?
We maintain 99.9% uptime through redundant cloud infrastructure and automatic failover systems. View our SLA in the documentation.
Can I embed EGI tools in my app?
Yes. Our developer API provides full integration options with OAuth and REST endpoints.