Contact Us
Get support for your export operations or report issues with the Export Tool.
Support Request
Support Hours
Our team is available 24/7 to help with export operation issues. For time-sensitive matters, please include your Export ID.
Direct Support
Urgent Support Channel
For critical export failures affecting active operations.
Support Archive
View Knowledge BaseFrequently Asked Questions
What is the fastest support channel?
For urgent matters (export failures, data loss, access issues), send an immediate email to urgent.support@ecec-digital.com or call +1-800-EXPORT-777.
How long does resolution take?
Critical issues receive 2-hour response time. Non-urgent tickets are resolved within 24 hours. You'll receive updates via email and in the status dashboard.
Can I track my ticket?
Yes! After submitting your request, check your email for a support ticket ID. You can track progress in our customer support portal.
Have Questions About Data Compliance?
Need verification regarding export data handling or regulatory compliance? Contact our Data Protection Officer directly.