Support - DikeKos

Support & Assistance

Efficient solutions to resolve your queries. Our team prioritizes enterprise-grade problem-solving for developers, admins, and business users.

Choose a category to get help on specific topics such as technical issues, business inquiries, and billing.

API issues, platform bugs, system errors, and development queries.

Subscription management, payment issues, access control, and plan upgrades.

API usage, documentation, and integration troubleshooting.

Our team of enterprise-grade support representatives are available during business hours to resolve complex issues.

Available 9am - 5pm UTC

Get direct access to support engineers for technical issues, billing, and product questions.

Answers to common questions

We're available 9 am to 5 pm, Monday-Friday (UTC).

Contact our support team via email for 24/7 urgent issues.

Send us an email for enterprise or complex issues outside normal business hours.

Our engineers and customer support specialists have been recognized for enterprise-grade service delivery.

Senior Support Engineer

Specializes in API troubleshooting and integration support for enterprise customers.

Customer Support Lead

15+ years experience supporting enterprise SaaS solutions for clients.

Support Engineer

Expertise in cloud infrastructure and deployment issues.

Enterprise customers get a dedicated support representative and 24/7 on-call engineers for critical production issues.