EGA Community

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Your gateway to technical assistance, product documentation, and community resources.

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Technical Support

Get real-time assistance for product implementation and troubleshooting. Our experts are available during business hours.

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Product Documentation

Access technical specifications, user guides, and application notes for all EGA aluminum products.

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Community Support

Join discussions in our technical forums to connect with experts and fellow EGA users.

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Frequently Asked Questions

How do I request a technical certificate for EGA aluminum?

Submit an RMA request through our portal, or contact our technical team directly at aluminum@ega-products.ae. We'll provide a digital certificate with traceability information.

  • Provide specific batch numbers
  • Select certificate format (PDF/EMAQ)
  • Receive confirmation within 1 business day

What is the lead time for custom aluminum extrusions?

Standard lead times for custom profiles is 4-6 weeks from engineering approval. Expedited options available for an additional 20% surcharge.

Contact our sales team at sales@ega-products.ae for detailed quoting and scheduling.

How do I calculate material requirements for a project?

Use our online material estimator tool, or consult the "Application Calculation Guide" in our resources section for manual calculations.

  1. Enter project dimensions
  2. Select material grade
  3. Include all load-bearing requirements
  4. Receive automated cost and quantity estimates

How can I schedule a production site visit?

Contact our operations team using the contact form below or call +971 2 566 6000 extension 122 to arrange a visit.

  • Available Monday-Friday 8:00-16:00
  • Minimum 2 weeks notice required
  • Must provide company accreditation

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