Intelligent call routing, real-time analytics, and AI-driven insights that transform customer service operations.
Explore FeaturesMachine learning matches callers with the best reps based on issue type, customer history, and agent availability.
Live dashboards monitoring call metrics, agent performance, and customer sentiment with actionable insights.
Real-time sentiment analysis and suggested talking points to help agents deliver better customer experiences.
Auto-dials to the most responsive callers while filtering out answering machines and busy signals.
Note: Requires enterprise plan to activate.
Customizable call queues with dynamic wait times, music on hold, and prioritization of urgent calls.
Note: Works best with 15+ agents per team.
Powering 350+ contact centers globally with mission-critical features
99.999% uptime SLA with automatic failover across 3 global data centers.
Tailor rules, routing logic, and dashboards to fit your unique business workflows.