At CallFlow, we're committed to safeguarding your data and maintaining your trust.
Timestamps, call durations, contact numbers, and routing data.
Session records for analytics, including agent performance metrics.
Email address, payment information, and user preferences.
Analyze call patterns to improve AI routing accuracy and call center performance.
Tailor your experience with custom dashboards and preference settings.
Meet legal requirements through secure data archiving and audit trails.
Anonymized data analysis to develop better AI and customer service solutions.
All connections are secured with TLS 1.3 encryption
Quarterly security audits by third-party firms
Optional two-factor authentication for all user accounts
Military-grade AES-256 encryption for stored data
SOC 2 Type II certified infrastructure compliance
You can export all your data through the account dashboard at any time.
Receive structured data in JSON format for easy migration to other systems.
Request complete deletion of your data from our systems with our support team.
Change email notification preferences through your account settings.
Our compliance team is here to help with any data-related requests or concerns.
Contact Privacy Team