Customer Support Specialist
📍 Remote (Global)
About This Role
Responsibilities
- Provide first-line technical support through chat, email, and phone
- Diagnose and resolve customer issues with technical products and services
- Escalate complex issues to appropriate technical teams while maintaining clear communication
What We Need
Required
- 2+ years of technical support experience in SaaS or developer tools
- Strong written and verbal communication skills in English
- Experience with ticketing systems and CRM tools (Zendesk preferred)
- Ability to handle sensitive conversations with empathy and professionalism
Preferred
- Familiarity with developer tooling and platforms
- Experience in agile environments with software development workflows
- Knowledge of WebRTC or collaboration platforms
Why Join Us?
Remote-First
Work from anywhere with flexible hours and global team collaboration
Training
Comprehensive onboarding and continuous training in our platform ecosystem
Impact
Your work directly shapes developer experiences and product improvements
Culture
Supportive environment focused on continuous learning and professional growth