Refund Policy
Our no-hassle refund policy ensures customer satisfaction and transparent returns.
1. Eligibility
- Time Window: Refunds must be requested within 30 days of purchase.
- Conditions: Products must be in original condition and unopened (if physical goods).
- Proof of Purchase: A valid receipt is required for all refund requests.
2. How to Request a Refund
- Email Submission: Contact support@orbita7.io with your request, providing your purchase details and reason for refund.
- Chat Support: Use our 24/7 live support to start a refund discussion.
- Packaged Return: If applicable, return the product in accordance with our return instructions.
3. Refund Process
Processing Time
Refunds are processed within 5-7 business days after approval. Physical returns may take longer depending on location.
Fees
Digital goods are non-refundable after download. Physical product returns may incur restocking fees (15% of total).
4. Exceptions
Digital Products
Non-transferable digital goods are non-refundable once delivered.
Subscription Plans
Pro-rated refunds for prorated months only.
Bundled Products
Partial refunds for bundles require returning all components.
Need Help with a Refund?
For refund-related inquiries, contact our support team or check our Privacy Policy for data handling details.
Last updated: August 2025