Data Retention Policy
Find out how long we retain your data and what happens to it during this period. This helps ensure transparency about storage duration and your rights.
Retention Periods by Data Type
| Data Category | Retention Period | Storage Purpose |
|---|---|---|
| Support Interactions | 18 months | Service resolution and case continuity |
| Device Diagnostic Data | 6 months | Issue resolution and system optimization |
| Anonymous Usage Stats | 2 years | Service improvements and trend analysis |
| Notification Tokens | Until account deletion | Cross-device session management |
Regulatory Compliance
GDPR Compliance
We maintain your data for 18 months to ensure proper case resolution, with options for premature deletion under user control.
CCPA Compliance
Users have the right to require deletion at any time through our data control dashboard.
Frequently Asked Questions
Why the different retention periods?
Support data retains the longest due to case continuity needs. Device data is minimized based on technical relevance timelines.
Can I request early deletion?
Yes. Use the deletion tools in our Data Deletion Portal to remove data before retention expiration.