Ellxnm Support

1. Information We Collect

We collect personal information when you create an account, submit a support request, or interact with our services. This includes names, email addresses, payment details, and usage data.

• Personal identification information (e.g., name, email, phone number)
• Payment and billing information
• Technical data (e.g., IP address, browser type, device information)
• Usage data (e.g., service preferences, support history)

2. How We Use Your Data

We use your information to provide and improve our services, process transactions, and ensure security.

• Provide and manage your account and support requests
• Process and secure financial transactions
• Improve user experience through analytics
• Communicate service updates and important notices
• Detect and prevent fraudulent activity

3. Data Disclosure

We do not sell your personal data. We may share information with third parties under these circumstances:

• Service providers supporting our operations
• Professional advisors (e.g., lawyers, auditors)
• Legal obligations or government requests
• Business transfers (e.g., mergers, acquisitions)

4. Data Security

We implement advanced security measures to protect your data. However, no system is 100% secure, and breaches cannot always be guaranteed against.

• Industry-standard encryption for data transfer
• Regular security assessments and audits
• Access controls for employee data handling
• Data anonymization processes for analytics

5. Your Rights

You can request access to, deletion of, or correction of your personal data at any time. Contact support within 30 days to exercise these rights.

• Right to access stored data
• Right to modify incorrect information
• Right to request data deletion
• Right to object to data processing

6. Legal Compliance

We comply with all applicable data protection laws including GDPR and CCPA. Our privacy notice is updated annually to align with legal developments.