Service Level Agreement
Your trust matters to us. This document outlines our commitment to performance, reliability, and support.
1. Service Uptime
- ✅ Guaranteed 99.9% monthly uptime for core services*
- 🕒 24/7 real-time monitoring and automated redundancy systems
- 🔧 Scheduled maintenance window: 4AM-6AM UTC every Sunday
*Uptime measured using third-party monitoring services
2. Performance Standards
- ⚡ Response Time: Average <150ms
- 🔄 Load Time: Average <2s per page
- 📦 Data Delivery: 99.99% packet integrity
- 🛡️ Security: 100% breach notification within 30 mins
3. Support & Remedies
🕒 Response Times
Critical: 15min | Major: 1h | Minor: 4h
⚖️ SLA Credit Table
Uptime <99.95%
15 minutes of complimentary service
Uptime below 99%
1 calendar month of service free
4. Definitions
"Service Period" refers to the calendar month in which the service was performed. "Major Outage" denotes service interruption exceeding 15 minutes affecting core functionality.
Need More Details?
Our SLA terms are also available in legal format. For compliance needs or partnership inquiries, reach out directly.
Contact Legal Team