1. Information We Collect
We collect information you provide directly, such as:
- Personal identification (name, email)
- Account preferences and settings
- Payment information for purchases
- Communication content you share
2. Data Usage
Your information is used to:
- Provide and improve our services
- Process transactions and manage subscriptions
- Send administrative and transactional emails
- Analyze usage patterns for system improvements
- Comply with legal obligations
3. Data Storage
We store data in secure cloud services with:
- Industry-standard encryption
- Regular security audits
- Access controls and monitoring
- Backup systems in multiple locations
4. User Rights
You can access, update, or delete your data anytime through your account dashboard. Contact support for:
- Data export requests
- Deletion requests
- Account closure assistance
5. Legal Basis
We process data lawfully under your consent and legitimate interests. You may withdraw consent at any time (with limited service functionality remaining).
6. Third Parties
We may share information with:
- Service providers (Hosting, analytics, payment processors)
- Legal authorities when required by law
- Business partners for joint offerings (with prior opt-in)
7. Data Retention
Personal data is retained in accordance with legal requirements and:
- Active accounts: 7 years after last activity
- Canceled accounts: 3 months (then anonymized)
- Transaction records: 10 years (as required by law)
8. International Transfers
Data may flow to:
- Our global cloud partners (with EU Privacy Shield compliance)
- Legal jurisdictions where courts may require disclosure
9. Security
We implement:
- Daily security monitoring
- Annual third-party audits
- Incident response protocols
- Password encryption (bcrypt) and two-factor authentication
10. Contact
For privacy-related questions, send us an email at privacy@llal.com with "Privacy Inquiry" in the subject.