Support Center

Enterprise support solutions backed by ISO/IEC 27001 certified operations. Get help through tickets, live chat, or premium services.

Support Options

🎫

Basic Support

💰 Free for basic users
✅ 24/7 ticket support
🕒 24h SLA response time
📄 Access documentation
📞 Business hour calls

💎

Premium Support

💰 $999/month
✅ 24/7 live chat + phone
🕒 2-hour SLA response time
🧠 1:1 expert consultation
🚨 Priority queue access

🏢

Enterprise Support

💰 Custom pricing
✅ 24/7 on-site support
🕒 Real-time incident alerts
🚀 Dedicated support team
🔒 ISO/IEC 27001 compliance audit

How to Get Help

🎫

Ticket System

Create a support request with step-by-step guidance. Our team tracks your ticket from submission to resolution.

Open Ticket

💬

Live Chat

Access our premium support team via live chat for real-time assistance during business hours.

📘 Knowledge Base

Self-help resources for troubleshooting and best practices

Quick Help

Installation Guide
Configuration Wizard

Architecture

Neural Stack
Quantum Layers

Compliance

ISO/IEC 27001
HIPAA Standards

Frequently Asked Questions

What support options are available?

We offer three support tiers: Basic (free), Premium (pay-per-month), and Enterprise (custom plans). All tiers include access to our knowledge base and ticket system.

When is my support team available?

Basic support is available Monday-Friday business hours. Premium and Enterprise support includes 24/7 availability with dedicated escalation paths.

How are urgent issues handled?

All urgent (P0) issues are triaged immediately for premium clients. Enterprise clients get VIP queues for mission-critical operations.